GENERAL
These Terms & Conditions shall apply to all sales through Madh AB and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Madh AB, unless approved in writing by an authorized representative of Madh AB.
CUSTOM DUTIES AND EXPORT VAT
Standard VAT rate is charged to all orders within the European Union. This is included in the prices displayed on the site. For those countries that are outside the EU, VAT is not included in the prices on the website. Please note that for those countries, you will be liable to pay the country’s VAT as well as any relevant import duties. Madh assumes no responsibility in those packages held in customs if those charges are not settled by the customer.
DELIVERY
The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual products.
In case Madh AB has reason to question buyer’s solvency or ability to pay for delivered products, Madh AB have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Madh AB.
RETURN POLICY
Madh AB has a 14-day return period. If your return falls within our return policy, we will refund the amount you paid for the product as soon as possible, but no later than 30 days after receiving the returned product. Please note that you are responsible for the return shipping costs, and the returned products should be sent as a postal package.
When contacting us, please clearly state the reason for your purchase, include your order number, and attach the paper invoice that was included in your order. If you have any questions, please email us at info@madhstore.com. For returns, please send the product to the following address:
Incorp Hemvägen 20B SE-441 40 Alingsås Att: Madh AB
Madh AB is not responsible for damages caused by natural wearing, such as bleaching of colours when exposed to sunshine, salt water or chlorine. The seal of authentication of the product has been broken/opened. You are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition of the product when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
RECLAIM
In the unlikely event that the product you receive is flawed or defective in any way, please notify us directly (as soon as possible) so we can arrange for a replacement or refund. For flawed or defective purchased we will refund both the garment and shipping costs (excluding import taxes or other fees out of our control).
PRIVACY POLICY
When ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information is stored in accordance with Madh AB’s privacy policy in order to fulfil our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Madh AB have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
FORCE MAJEURE
Madh AB is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.